Privacy Policy

1. Who we are

The Vellora Method, ABN 87 205 687 759, is a practitioner education business based at 11 Walters Street, Tea Tree Gully SA 5091. In this policy, "we" and "us" means The Vellora Method. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number and postal address
• details of the trainings, retreats, courses or mentorship you book, and your payment history
• information about your practice, experience and training goals
• health information you choose to share with us, such as health conditions, injuries, pregnancy, allergies or dietary requirements, so that you can take part safely
• photos or video taken during trainings, only where you have given consent
• messages you send us by email, WhatsApp or through our website
• technical information about your visit to our website, such as your browser, device and pages viewed, collected through cookies

We do not see or store your full card details. Payments are processed securely by our payment providers.

3. How we collect it

We collect information directly from you when you enrol, complete a form, join our email list, contact us or attend a training. Some technical information is collected automatically when you use our website.

4. Why we collect it

We use your information to:

• process your enrolment and payments
• deliver your training, retreat, course or mentorship and keep you safe while you take part
• send you booking confirmations, preparation details and important updates
• issue your certificate of completion
• respond to your questions and provide support
• send you news and offers, where you have agreed to receive them
• improve our website and trainings

5. Health information

Health information is sensitive, and we treat it with extra care. We only ask for it when it is needed for your safety during hands on work, we only collect it with your consent, and it is only seen by the people delivering your training. We do not use health information for marketing.

6. Who we share it with

We do not sell your personal information. We share it only where needed to run our business, including with:

• Kajabi, which hosts our website, online courses and email list
• our payment providers, such as Stripe and PayPal
• venues and facilitators who help us deliver a training or retreat, limited to what they need, such as names and dietary requirements
• professional advisers, such as our accountant, where required
• government or regulatory bodies where we are required by law

7. Overseas storage

Some of our service providers, including Kajabi and our payment providers, store information on servers outside Australia, including in the United States. We use reputable providers that take reasonable steps to protect your information.

8. Email marketing

We will only send you marketing emails if you have opted in, for example by signing up for a free course or joining our list. Every email includes an unsubscribe link, and you can opt out at any time.

9. Cookies

Our website uses cookies to make it work properly and to help us understand how visitors use it. You can turn off cookies in your browser settings, although some parts of the site may not work as expected.

10. Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep information only for as long as we need it for the purposes in this policy or as required by law, and then delete or de identify it.

11. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing [email protected]. We will respond within a reasonable time.

12. Complaints

If you have a concern about how we have handled your information, please email [email protected] and we will work with you to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Last updated: 27 October 2026